Return Policy
At BRONCOBABE, we want you to be completely satisfied with your purchase. If you're not entirely happy with your lingerie, swimwear, rave, club, or lounge clothing, due to manufacture defect, we're here to help. Please read our return policy below for details on how to proceed.
Return Timeframe: You have 14 days from the date of purchase to initiate a return or exchange.
Eligibility: To be eligible for a return or exchange, the items must be unworn, unwashed, and in their original packaging. Please ensure all tags and labels remain intact. We cannot accept returns on items that do not meet these criteria.
Return Process: To initiate a return, please contact our customer care team within the 14-day timeframe. They will guide you through the process and provide you with a return authorization.
Processing Time: Once we receive your returned items, please allow us up to 7 days to process your return and determine the outcome. We will carefully inspect the items to ensure they meet our return policy guidelines.
Manufacture Defects: We understand that manufacturing defects can occur despite our quality control measures. If you believe your item has a manufacturer defect, please provide detailed information and supporting evidence when contacting our customer support team. We will assess each case individually to determine the appropriate resolution.
Refund or Exchange: If your return is approved due to a manufacturer defect, you will have the option of receiving a refund in the original form of payment or exchanging the item for a replacement, subject to availability. Please note that any shipping charges incurred are non-refundable.
Hygiene Measures: For hygienic purposes and to prevent the spread of germs, we cannot accept returns on any items that have been worn or where the hygiene seal has been broken. We appreciate your understanding in this matter.
Final Sale Items: Any items marked as "final sale" or sold at a clearance price are non-returnable and non-refundable. Halloween Costumes are all final sale items. Please make sure to review the product description before purchasing.
Thank you for being a BRONCOBABE! We value your satisfaction and aim to provide you with high-quality clothing and service. If you have any further questions or need assistance with a return, please don't hesitate to reach out to our friendly customer care team. We appreciate your support and hope you continue to enjoy being a part of our BRONCOBABE community!